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June 15,1999 Harry Schoell Dear Harry,
Just to be clear, prior
to the installation of the new PSI drives the previous outdrives were
lasting 2 - 3 weeks. Each time we had a drive failure the rebuild cost
was $1600 and the round trip shipping for the repair of the drives was
another $500. If you add to it the maintenance time to install a drive,
the opportunity costs of what the maintenance department could be
accomplishing, the loss of customer revenue, and the customer
dissatisfaction, the cost of each failure could easily be placed at
$3500. The ongoing drive
failures also placed the Resort in a position of high potential
liability for passengers, crew, and vessel should the outdrive failure
occur during a key maneuver or during inclement weather. To sum it up the
ongoing outdrive failures we were experiencing were costing the Resort
dearly in both direct and indirect costs. Now, for the positive
news: Since we have installed your PSI outdrives the boat has only been
down for six hours that could be attributed directly to the drives. That
is during nearly six months of operation. For a conservative estimate I
feel we have saved nearly $26,000 in direct costs in the first six
months.
The direct savings we
have experienced since the installation of the PSI drives such as drive
rebuilds, shipping, and fuel costs are easily calculated. However, the
many other benefits such .as improved customer satisfaction, captain and
crew confidence, and overall Resort morale may be even more important to
consider as part of the equation. I truly believe that when everything
is counted the new PSI drives have fully paid for themselves in the
short six months we have had them in use.
Sincerely, Scott V. Mathews
General Manager Boat pictured is a 48'
Commercial Ferry with 2 Star Power 300 HP diesels.
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It has been nearly six
months since the new PSI surface drives have been installed and I felt
it was time to let you know exactly how things are going and how pleased
we are with our investment. 
Also, the installation
of the PSI drives has benefited us in two very unexpected ways. First,
during the first few months of 1999 the water levels for Lake Havasu
were the lowest seen in nearly a decade. It would have been virtually
impossible to operate the boat in the marina or channel during this time
had the new drives not been installed, the 10" - 12" lesser
draft made it possible. If the old drives were in operation the failure
rate would have doubled because of the inevitable hits taken from the
lake bottom. Secondly, we are absolutely amazed at the improvement in
fuel economy since the installation. We are currently running two Star
Power 7.3 Ford Diesels and the fuel consumption has dropped by nearly
18% over last year during the same months. An unexpected savings of over
$600 a month.
Thanks again for
working with us in our remote geographic location. The confidence your
drives have restored to our operations is fantastic. I would be happy to
speak to any prospective purchasers to relay our story.